Refund policy

Refund Policy

Returns and Refunds Policy Mario Portolano S.R.L. is committed to ensuring the complete satisfaction of its customers. We understand that you may change your mind about an online purchase. Below, we provide our detailed policies on returns and refunds to ensure your shopping experience is as pleasant and worry-free as possible.

Return Policy Return Period: Customers may return purchased products within 14 days from the delivery date, without needing to provide any reason. Product Condition: To be eligible for a return, products must be returned in the same condition as they were received, unused, with all original tags and packaging intact. Return Procedure: To initiate a return process, customers are invited to contact our customer service at info@marioportolano.it, providing the order number, details of the products to be returned, and the reason for the return. Shipping Costs: The shipping costs for returning the product are the responsibility of the customer, unless the return is due to an error on our part or product defects.

Refund Policy Return Inspection: Once the return is received, our team will inspect the products and validate their condition. The refund process will only be initiated after this verification. Refund Method: Refunds will be made using the same payment method used for the original purchase, unless explicitly agreed otherwise. Refund Timeframe:Refunds will be processed within 14 business days from the confirmation of the return acceptance. The time required for the refund to appear in your account may vary depending on the payment method or bank. Damaged or Incorrect Products: If you receive a damaged product or a product different from the one ordered, please contact us immediately. Mario Portolano S.R.L. will cover the shipping costs for the return, and the product will be replaced or refunded at no additional cost to the customer.

Exclusions Please note that certain types of products cannot be returned, such as customized or made-to-order items, unless they are defective or damaged.

Contact For any questions or clarifications regarding our returns and refunds policy, do not hesitate to contact our customer service via email at info@marioportolano.it.

Mario Portolano S.R.L. reserves the right to modify this returns and refunds policy at any time, so it is advisable to review it periodically.